At NOMADO TRAVEL ESSENTIALS SDN. BHD. we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines our return, refund, and cancellation processes to ensure transparency and peace of mind when shopping with us.
1. Cancellation Policy
- Orders can be cancelled within 12 hours of placement.
- To cancel your order, please contact us immediately at nomadotravel@outlook.com with your order number.
- Once an order has been processed or shipped, it cannot be cancelled.
2. Returns
- We accept returns for items purchased from NOMADO TRAVEL ESSENTIALS SDN. BHD. within 30 days of delivery.
- To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Steps to Return an Item:
- Contact us at nomadotravel@outlook.com to notify us of your return and provide your order number.
- Follow the instructions provided by our customer support team.
- Ship the item back to the address provided by our team.
- Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
3. Refunds
- Approved refunds will be processed to your original payment method within 7–14 business days after we receive the returned item.
- Refunds may take additional time to appear on your account depending on your bank or payment provider.
4. Non-Cancellable Orders
- Orders that have been processed or shipped cannot be cancelled.
- Certain promotional items or limited-time offers may be marked as non-cancellable at the time of purchase.
5. Warranty Claims
- Any issues related to product warranty must be handled separately according to the manufacturer’s warranty policy.
- Warranty claims are not covered under this return and refund policy.
6. Contact Us
For questions or to initiate a cancellation, return, or refund, please contact us:
Company Name: NOMADO TRAVEL ESSENTIALS SDN. BHD.
Email: nomadotravel@outlook.com
Phone: 01156594922
Address: T3-02-12,TOWER 3, MAJU LINK JLN LINGKARAN TENGAH 2 BANDARTASIK SELATAN 57000 KUALA LUMPUR WP.KUALA LUMPUR
